At Excelkro, we want you to be satisfied with your digital product purchases. Please review our Refund and Returns Policy carefully to understand your rights and responsibilities when seeking a refund or return.
1.1 Given the nature of digital products, we do not accept returns.
1.2 However, we are committed to providing quality products and resolving any issues you may encounter with the functionality or content of a digital product.
1.3 If you believe a digital product is defective or does not meet the description provided on our Website, please contact our customer support for assistance and potential resolution.
2.1 You cannot cancel an order once it has been placed.
2.2 If you have not received your product within the specified delivery time, please contact us at our support email.
3.1 If we are unable to deliver the digital product you ordered within 14 days, we will refund the full price of the product to your original payment method.
3.2 Refunds will be processed promptly and in accordance with our policy.
4.1 Excelkro reserves the right to modify or update this Refund and Returns Policy at any time without prior notice.
4.2 It is your responsibility to review this policy periodically to stay informed about any updates or modifications.
5.1 If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at support@excelkro.com.
This policy is designed to ensure transparency and fairness in our refund and returns process while acknowledging the unique characteristics of digital products. Your satisfaction with your digital product purchases is important to us, and we are here to assist you with any concerns you may have.
Thank you for shopping with Excelkro!